1 reviews | Active since Dec 2016
<p>My cell contract were with Autopage and it were moved to Glocell (account no: AP- ********** ), and there all my problems started. On my contract with Autopage my debitorder date were 7th of every month and Glocell ditnot inform me that they can't assit me on that date. So my first payment with them were a desaster debit order went off on the 30th and returned, I made a payment and sent proof of payment to support, my phone were blocked and I don't know how many phone calls later I could use my phone again. Just to see on the next statement that my payment were not shown on it and the next debit were for 2 months. Again a lot of phone call and resending of proof of payment and till to day no back payment. Now I have adjust to do payment on the 30th seeing that they can't do it oterwise, and the debit order goes off on the 29th of November and now it is the same story all over again. I did the paymment sent proof of payment and I recieved my statement this morning just to see that again the payment is not shown on my statement, at the end of December again there will be 2 premiums taken. To call the support is a wasted of time they just say they will send it to accounts and that is how far it goes. I can't see how to proceed with with this company that do just as they wish and you must take it. Till today with all my calls no one has came back to me regarding the first payment, and if your debit order date is 30th (not my choice) why do they take it on another day. All I can say is I will not recomend Glocell to any one, because there is no service!!!!</p>
Dear Marietha,
We are terribly sorry for the unnecessary inconvenience and frustration caused.
Please rest assured that this has been escalated straight to our Credit Control department for rectification.
Warm Regards
The GloCell Team
Best regards,
Dear Marietha,
We are terribly sorry for the unnecessary inconvenience and frustration caused.
Please rest assured that this has been escalated straight to our Credit Control department for rectification.
Warm Regards
The GloCell Team
Best regards,
Dear Marietha,
We are happy to confirm that your matter has been rectified!
Please do not hesitate to contact us on ***, should you require any further assistance.
Warm Regards
The GloCell Team
Best regards,
Dear Marietha,
We are happy to confirm that your matter has been rectified!
Please do not hesitate to contact us on ***, should you require any further assistance.
Warm Regards
The GloCell Team
Best regards,
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