Customer Support??? What does that mean to them?
I enquired via email as I cannot afford to call their useless call center during the day. The question I had was when I would be due for an upgrade.
I received a reply 7 days later from Tshepo, stating the end of my contract.
A reply was sent to Tshepo asking why I can't upgrade two months in advance as usual.
It has now been 9 days, and I still have received no feedback.
I am livid, as my contract was moved to them after the Altech takeover. I do not want to be with this company, as they are utterly useless.
Can someone respond to this ASAP please?
Good day JJ,
Thank you for your post.
Please accept our sincerest apologies for the perturbing service you have received from the team.
Please take the time to provide us with the mobile number in question, by responding to this message privately, so that we may assist you as soon as we possibly can.
Kind Regards,
The GloCell Team
Good day JJ,
Thank you for your post.
Please accept our sincerest apologies for the perturbing service you have received from the team.
Please take the time to provide us with the mobile number in question, by responding to this message privately, so that we may assist you as soon as we possibly can.
Kind Regards,
The GloCell Team