Customer support aka no support

<p>1. My husband's contract was taken over by Glocell without any notice.</p> <p>2. Our nearest Glocell office is 110km away.</p> <p>3. He gave notice to terminate the contract by e-mailing the requested documents. These documents was forwarded several times before a response was received. The response e-mail stated that he will receive a call within 48h. It is now 480h later and still no support. He called the customer "support" line but is being cut of call after call. It is shocking that a well known entity gives this kind of service!!!!!!!!!</p>