Customer Services Useless

<p>We requested details of used data and all they can give is a time and date. Sim card was not used for a long time and is still not being used, but data is being invoiced against the number. I sent an email to customerservice requesting a settlement balance on the account on 06/10 and to date no one has even bothered getting back to us. We have been phoning several times and you hold on for more than 30 minutes each time and no one answers the phone. Your service is up to ****. We were with Autopage for more than 10 years and we have never had any issues with Customer Service or with the contract. </p>