Customer service? "Service " a term used quite loosely!!! Call Centre? Also not quite accurate!

after 6 calls, taking over 45 min and all my airtime, 2 answered and 3 cutoff, I still have not been able to speak to a consultant to assist me with a query. 2 for upgrades rang twice only - but then I was put on hold for customer service for 10 minutes until I was cutoff. Sometimes the call would be 'answered', could hear the people talking, but then just got put on hold again.

I JUST NEED TO SPEAK TO SOMEONE - PLEASE - PRETTY PLEASE!!!!!!!!!!!!!!!!!!!!!!!