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1 reviews | Active since Nov 2016

03 Nov 2016, 10:21

Customer service

<p>I cannot really say i have received bad customer service because there is none. I have tried all the contact numbers and the line gets cut off each time. They are not responding to my emails... I am not receiving my statements, so what do i do now? I want to know what I am paying for and i cannot reach Glocell. I am going to have to cancel my contracts with Glocell.</p>

0
Replies (6)
Glocell
Glocell's reply03 Nov 2016, 10:43
Official

Good day,

We are sincerely for the lack of service you have experienced from the team thus far!

Please provide us with your GloCell mobile number so that we may rectify this matter.

Please remember to post your response privately, so that we may have view of the mobile number.

Warm Regards

The GloCell Team

Best regards,

's update03 Nov 2016, 10:54
Reviewer Update

********** . please we need to resolve this.

's update03 Nov 2016, 10:54
Reviewer Update

***

Glocell
Glocell's reply03 Nov 2016, 11:10
Official

Dear Wilmari,

Thank you for taking the time to provide us with the required details.

Once again, we do apologise for the disgruntling experience you have had with the team thus far.

Please rest assured that we have escalated your statement matter, your reference number is: ***9. A consultant will be contacting you to rectify this inconvenient matter.

Warm Regards

The GloCell Team

Best regards,

's update03 Nov 2016, 11:23
Reviewer Update

Thank you for your response. i will change my rating as soon as this matter is resolved.

Glocell
Glocell's reply03 Nov 2016, 11:25
Official

Thank you Wilmari!

Best regards,