Cruise booking confirmation

<p>I renewed my cellphone contract last year and qualified for a free cruise. I completed my booking forms in November 2016 and got response on the 22/11/2016 acknowledging receipt of my booking forms. The e-mail stated that I should allow for 10 working days for them to process my booking forms. I have not received any response ever since until now. I sent an email following up on the matter and no response. I tried calling several times and no one picks up the phone instead I am put on hold for the next available agents. </p>