AP
Anthony P
1 reviews | Active since Dec 2017
01 Dec 2017, 14:44
contract upgrade issues
3 months ago at the end of September , i renewed my existing cell c contract for the basic pinnacle 50 contract with 50min airtime. phone was received and all fine. my mum uses the number and was unaware that she has not been receiving the 50min airtime until a few weeks ago when she told me she has to load prepaid airtime to make calls. several emails to Rolene Gaftha at Glocell - there is still no positive response. i requested itemised billing , and get told after several weeks of emails that the top up contract does not have itemised billing. still no airtime. today alone i sent about 3 emails demanding that i will cancel debit order if this is not attended to. again i am ignored. why must i pay for non-existent service. this is a breach of contract on Glocell part , and i will not continue to pay towards the contract any further ...
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Replies (3)AP
Anthony P's updateReviewer Update
05 Dec 2017, 08:45still no response.
went to Westwood mall branch friday afternoon last week , Sani the only person at the store was unable to assist and was very disrespectful in the manner she spoke to me.
a log was put on system for me to receive a call regarding the missing airtime.
still no call.
i would suggest anyone considering a contract or other with Glocell to stay away and not sign up for non service ... my original service provider Autopage was brilliant. Pity i did not have a choice when Glocell took over. Cell C , CAN WE GET ACTION FROM YOU PLEASE ?
AP
Anthony P's update05 Dec 2017, 08:45
Reviewer Update
still no response.
went to Westwood mall branch friday afternoon last week , Sani the only person at the store was unable to assist and was very disrespectful in the manner she spoke to me.
a log was put on system for me to receive a call regarding the missing airtime.
still no call.
i would suggest anyone considering a contract or other with Glocell to stay away and not sign up for non service ... my original service provider Autopage was brilliant. Pity i did not have a choice when Glocell took over. Cell C , CAN WE GET ACTION FROM YOU PLEASE ?
Glocell's replyOfficial
11 Dec 2017, 10:57Good day Anthony,
Thank you for taking the time to air your disgruntlement on our Hello Peter platform.
Please accept our sincerest apologies for the lack of service which you have received from the team, as well as for the inconvenience and frustration caused.
Please take the time to email your details to ***, so that we may assist you in rectifying this matter.
Kind Regards,
The GloCell Team
Best regards,
Glocell's reply11 Dec 2017, 10:57
Official
Good day Anthony,
Thank you for taking the time to air your disgruntlement on our Hello Peter platform.
Please accept our sincerest apologies for the lack of service which you have received from the team, as well as for the inconvenience and frustration caused.
Please take the time to email your details to ***, so that we may assist you in rectifying this matter.
Kind Regards,
The GloCell Team
Best regards,
AP
Anthony P's updateReviewer Update
11 Dec 2017, 11:38Not impressed by how long it took to respond.
However the matter has been resolved last week , when i called customer services and spoke to Keith , who was able to sort the issues in a matter of minutes , where it could not be in weeks previously.
Thanks to Keith. No thanks to the other staff , who could not assist and actually we're the reason for the frustration in the first place ....
AP
Anthony P's update11 Dec 2017, 11:38
Reviewer Update
Not impressed by how long it took to respond.
However the matter has been resolved last week , when i called customer services and spoke to Keith , who was able to sort the issues in a matter of minutes , where it could not be in weeks previously.
Thanks to Keith. No thanks to the other staff , who could not assist and actually we're the reason for the frustration in the first place ....