Contract Termination NIGHTMARE - GLOCELL SUCKS

<p>I submitted my contract termination on 1 July 2016 attaching all the relevant documentation and advising them to cancel on 13 August 2016. I received a notification advising that the documentation had been submitted to the relevant department and received a reference nr. Imagine my surprise when on 1 September Glocell loaded data airtime ect which should not have happend, because the contract should be terminated. I called Glocell immediately advising them of this and advisor confirmed that they have all the documents and would submit my termination as urgent. The advisor assured me that the contract will be cancelled by Tuesday 06 September. Low and behold......never happend. The 2nd call to Golcell on 06 September and the advisor (different 1) advises that there is a backlog on terminations and since the urgent termination was submitted on the Thursday 01 September ...it was too late for that week, but by Friday 09 September it will be terminated........Guess what......the contract was still not cancelled. Once again I call and Glocell (3rd call) a different advisor advises he can see all the details but it will definately be cancelled by the end of work Friday 09 Septbember......OH WELL....Guess what......The contract is still not terminated. Well I am not waisting another call to Glocell. Time to take things further, Sick and tired of being exploited. First of all.....I (THE CUSTOMER) followed the relevant procedures to make sure the contract is terminated on time (Which never happended). It is my right to terminate a contract should I not wish to reniew it. How is it possible for a termination to take this long..........I am definately not leaving it only with Halo peter as there are so many people complaining about the same issue with Glocell. I think someone needs to investigate why this is happening, because it is the consumer that is getting **********....... I could have saved money by buying my own airtime and converting, but now I have to pay another account for which I did not budget, because the account was supposed to be Terminated. </p>