MM
Marius M
1 reviews | Active since Dec 2014
03 Apr 2017, 16:19
CONTRACT TERMINATION COMPLAINT
<p>My contract with Glo Cell expired on 6 March 2017,</p> <p>After contacting them already in February 2017 via telephone and e-mail their Retentions dept. rep**** that the contract can only be terminated on 30/31 March 2017 and confirmed that the contract will be terminated on 30/31 March 2017.</p> <p>Today is the 3rd of April 2017 and still the contract has not been cancelled.</p> <p>I've called them and they now rep**** that the contract will be terminated on Friday 7 April 2017 because of a system error!!!!!!</p> <p> </p> <p>This is unexeptable and bad service.</p> <p> </p> <p>REFNO. ********** 6</p> <p>REFNO. ********** 2</p> <p> </p> <p>A Mering</p>
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Glocell's replyOfficial
11 Apr 2017, 10:29Dear Mr Meiring,
Thank you for your post.
Please accept our sincerest apologies for the unfavourable service and inconvenience you have experienced.
Please rest assured that we have escalated your termination dispute to the relevant department; your reference number is: ***7. A consultant will be in touch shortly.
Kind Regards
The GloCell Team
Best regards,
Glocell's reply11 Apr 2017, 10:29
Official
Dear Mr Meiring,
Thank you for your post.
Please accept our sincerest apologies for the unfavourable service and inconvenience you have experienced.
Please rest assured that we have escalated your termination dispute to the relevant department; your reference number is: ***7. A consultant will be in touch shortly.
Kind Regards
The GloCell Team
Best regards,