contract termination

<p>i have just spoken to one of your *********** staff Cameron Nickel<br />i was querying my 5 gig router contract i took with glo-cell last year as i was debited since may 2016 but in November of last year the sim card was not responsive but i did not know at the time that glo-cell was not debiting my account therefore the unresponsive card. according to Cameron, you guys tried calling me on my sim card which is a data card and is constantly in my router, i ask you with tears in my eyes, how can i receive calls on a router (or is there something someones not telling me) he did not even allow me to talk (i hope your calls are recorded so that you can listen to it) he spoke non stop and was of no help what so ever.</p> <p>i have sent emails last year querying this sim card but as normal no correspondence what so ever. now Cameron says that my last usage of my router was in November 2016 but what happens for the rest of November up and until the end of Feb 2017, Cameron says that my contract was stopped on the 20/01/2017 so i was receiving data to an unresponsive data sim card and where the data was going only god knows. i am sick and tired of this glocell bull**** honestly, what you guys need to do is sort yourselves out before attempting to get anymore customers.</p> <p>i will be placing this complaint on Hello Peter as well, this sort of customer service needs to be known about.</p> <p>my question to Cameron was how do you expect me to pay for the months i received no services from glocell.<br />i received data for only half of November, nothing for Dec 2016, jan 2017, feb 2017<br />but my bill is R600</p> <p>i am willing to pay for the months i had usage of my sim card from Glo-cell <br />which is till October 2016 so for November, december, January and February i am definitely not paying as i have received no correspondence to my queries for this contract nor any data or service on that sim card.</p> <p>ever since i took this contract with Glo-cell, its been nothing but hell, absolute hell. from the cruise to the debiting to the data not being carried forward.</p> <p>please sort this out as this is very unprofessional from a network provider.</p>