Contract not being cancelled

<p>Today is the 7th time i spoke to glocell via email about a contract that has expired and i am still waiting for them to close the account last month on the 6th of september 2016 i sent them a cancellation for the number ********** 432 as the contract was expiring on the 27th of september 2016 and i wanted to go to a new network and today is the 10th of oct 2016 and still i am waiting for the phone to be swicted of i also phoned them on the 24th of september to ask about the cancellation and they said it will be cancelled on the first week of october but did not happen so i phone them on the 7th of oct 2016 again and the same story they can't tell me when it will be cancelled now i got a bill again for the same number for this month.</p> <p> </p>