Contract Cancelled and Still Billing ME

<p>Ref AP ********** . Data number ********** 929. We had a contract with auto page but Glo cell took over as auto page closed down. My 2 year contract with autopage was due for upgrade but i did not want to upgrade so i contacted glo cell and they send me a termionation from i had to fill in and send back months prior ending contract. I filled in the form and send back 13 April samday they send form to me. I recieved email from their support team only ticket has been closed. 14 April i resend the documents as they have not recieved it when i made a call to confirm. They send me an email stating the following :</p> <p>Dear Vincentpretorius77,</p> <p>We would like to acknowledge that we have received your request and a ticket has been created. 9828.</p> <p> We are currently experiencing an unusually high volume of email inquiries so we would like to thank you in advance for your patience. A support consultant will be reviewing your request and will send you a personal response. This was 14 April. Then 15 April they send me the following: </p> <p>Dear Vincentpretorius77,</p> <p>Your ticket – Re: Contract Cancellation ********** 929 - has been closed.</p> <p>We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.</p> <p>I recieved then again on the 14th May a bill fro them aswell as 9 June 2016 fro the amount of R279.01. I contactd them again and according to them they have not recieved the documents. We resend the documents and recieved this email.</p> <p>Dear Vincentpretorius77,</p> <p>We would like to acknowledge that we have received your request and a ticket has been created. 42117.</p> <p> We are currently experiencing an unusually high volume of email inquiries so we would like to thank you in advance for your patience. A support consultant will be reviewing your request and will send you a personal response. 19 July we asked again via email with ref number if account is closed now as we do not owe anything anymore and then the send me an email again with the form to fill in after i have been doing that since april. And this is in July now already the 18th . And they hav been deducting money from my bank account even after the contrcat has ended and they have given ticket numbers stating that account is closed and paid up. Again 19 July email:</p> <p> </p> <p>Dear Vincentpretorius77,</p> <p>We would like to acknowledge that we have received your request and a ticket has been created. 42493.</p> <p> We are currently experiencing an unusually high volume of email inquiries so we would like to thank you in advance for your patience. A support consultant will be reviewing your request and will send you a personal response. And 7 August i recieved an other bill off R289.37 and called them again and email from them:</p> <p>Dear Vincentpretorius77,</p> <p>We would like to acknowledge that we have received your request and a ticket has been created. 48385.</p> <p> We are currently experiencing an unusually high volume of email inquiries so we would like to thank you in advance for your patience. A support consultant will be reviewing your request and will send you a personal response. Then this morning i recieved a bill stating that i owe the following</p> <p>May R279.01 June R279.01 July 330.83 August r279.01 and September R219.71. Whenis this going to stop. They want me to pay for an account that has been closed since april and many times notified and responded and the steps has been followed to close the account and the forms they have send me to fill in have been send not once but 4 time over and over. i will not pay this accoun i dont owe them money. They keep on sending bills and i have to call everytime to sort this problem out. They take money from my bank account as the please even after debit ordr has been stopped and cancelled in the bank and online. When you call them each time you speak to a different consultant and they have no clue on what is happening on the account. The proof of cancellations has been reciebed many time as been confrirmed via ticket numbers but still i am recieving bills ans still they tke money from my account and i reverse it but they still keep on taking. This is outrages and the cant keep on doing as they please. They are absolutley pathetic when it comes to customer service or care. And surley they dont know how to do their jobs</p> <p> </p>