LV
LYNETTE V
1 reviews | Active since Jun 2016
15 Jun 2016, 05:28
CONTRACT AMOUNT
<p>OUR ACCOUNTS WERE TRANFERED FROM AUTOPAGE FROM 1 MARCH, MY CONTRACT WITH THEM WAS R469 ALL INCLUSIVE. SINCE MY CONTRACT WENT OVER TO GLOCELL MY HANDSET FEE IS R 718, WITH A TOTAL AMOUT FOR THE PHONE R 807. I HAVE BEEN TRYING TO REACH THERE OFFICES BUT NO ONE COMES BACK TO ME. I HAVE EVEN BEEN TO THERE VEREENIGING BRANCH WITH NO LUCK. I HAVE SENT THROUGHT ALL THE EMAILS FROM AUTOPAGE CONFIRMING MY CONTRACT AMOUNT, BUT WITH NO LUCK. THIS IS REALY BAD SERVICE!!!!</p>
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Glocell's replyOfficial
15 Jun 2016, 08:03Dear Lynette,
We are really sorry that you have not received any feedback and assistance with your billing query and in particular the charges to your account. We have notified our support team of your matter and we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you as a result of this.
Warm Regards,
GloCell
Best regards,
Glocell's reply15 Jun 2016, 08:03
Official
Dear Lynette,
We are really sorry that you have not received any feedback and assistance with your billing query and in particular the charges to your account. We have notified our support team of your matter and we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you as a result of this.
Warm Regards,
GloCell
Best regards,