Contract amended without my knowledge, as an Autopage migration client!
<p>I’m a highly dissatisfied Autopage migration client.I sent an e-mail on the 12th of April 2016 to *** (ticket number 8750) and to date have had zero response from Glocell.</p> <p>I called *** ton the 16th of April and only after 10 minutes of holding on did a person by the name Nadine assist me in the Call Centre. She assisted me with how to do a sim swap and upon request advised me that I may only upgrade in Sept 2017. How is this possible if I took out a 24 month contract on the 25th of May 2015? </p> <p>I sent an urgent enquiry email to *** on the 16th of May @ 13H14 _ still no response! </p> <p> </p> <p>Please be carefull before you consider doing business with Glocell!</p>
Dear Chriszinda,
We are really sorry for the way you feel and for the lack of assistance that you have receive with your sim swop. We have notified our support team of this to follow-up on your query to ensure that it has been fully resolve. We apologise for the delayed response on your post, we are working on your matter.
Warm Regards,
GloCell
Dear Chriszinda,
We are really sorry for the way you feel and for the lack of assistance that you have receive with your sim swop. We have notified our support team of this to follow-up on your query to ensure that it has been fully resolve. We apologise for the delayed response on your post, we are working on your matter.
Warm Regards,
GloCell