Continued billing after cancellation

<p>1. At the end of February, I called Glocell in order to tell them I will not be renewing my contracts and that I would like them to be cancelled when the contract period was over. I have two contracts, one for an Ipad Air 2 and the other for an LG G3. The man assisting me said he would action this but asked whether I would like to convert the iPad Air 2 contract into a sim only 1gb contract instead. I agreed. That was the end of the call.</p> <p><br />2. I did an audit of my account in May and realised that your company was still taking money off of my account. In March, an amount of R584.49. In April, an amount of R584.49. In May, an amount of R238.50.</p> <p><br />3. On the 18th of May, I called Glocell and spoke to Mpho. I asked her why my account hasn't been closed and why have I been charged for an additional 3 months (at that stage - now 4). She proceeded to say, "Sir, our cancellation procedure requires you to send through an email with a filled out form as a request to cancel" 1stly, when I called in February, the person I was speaking to mentioned NONE of this, but was very happy to downgrade my iPad ***, I would like to know what his name was, I'm sure you can see who he was if you look at which agent actioned a change on my iPad ***, your process is irrelevant to me, if your staff don't communicate it with. Telling me now that this is your process, doesn’t change the fact that my account wasn’t cancelled when I requested it to be. My 24 months was up, I wanted nothing more to do with your useless company and now, 4 months later, here we are.</p> <p><br />4. I was promised, on the 18th of May that I would receive a phone call from a Ms/Mrs Priya Narainsamy who was the supervisor or manager on duty in order to resolve my complaint. I didn’t receive any call from her. In the mean time, Mpho sent me the cancellation form, I filled it out and sent it back on the 18th of May - No Response. In June an amount of R822.99. These amounts, have no consistency and show mismanagement of my account and my request to cancel.</p> <p> <br />I have since taken matters into my own hands and have reversed your debit order. I will no longer allow you ***** my hard earned money.</p> <p> <br />Lastly, after this unknown man changed my iPad account in February to a 1gb contract. I received a sim card in the mail. TO DATE. This Sim card has not been activated. Which means for March, April and May i have received nothing. It literally says No Service. It clearly has not been activated.</p>