Confusion and terrible service regarding migration to prepaid

<p>At the end of 2016 I was phoned by a Glocell consultant asking if I wanted to upgrade my contract. The details she gave about the contract seemed very good. I asked her to please send me the details so that I can have a look - I did not confirm the upgrade!! Then I heard nothing from any Glocell consultant for a month. All of a sudden in December 2016 a courier came to drop off my new phone - one which I did NOT ask for. I decided to receive the phone because the courier had no idea what to do with it and said he was just a courier. I wanted to check the deal again. If the deal was good I would have accepted the new contract. The deal was appalling! It was the same amount of minutes and data and sms that I had before, except is was more expensive. Not at all the deal that the consultant promoted on the phone. I then proceeded to email (numerous times) as well as phone (numerous times) for Glocell to come pick up the phone and migrate my contract to prepaid. They then accepted my request to go to prepaid and in March I was switched to prepaid (a month later than requested). I phoned and emailed again about the phone. But it is now June and nobody has come to pick it up. I do not want to hand over this phone to just anybody, because I don't want to be held liable if it gets lost during the courier service. The phone is still sealed and in the courier plastic bag. What am I supposed to do with it?</p> <p> </p> <p>Now another problem as well. My phone was ****** yesterday. I am now with Cell C, because I took the Cell C package through Autopage the first time I took out the contract. I wanted to do a sim swop and block the phone, but they could not do this in the shop, because now the number isn't even registered on my name. It says Male (I am female) and it says Mr (and then no name) and it is registered to a no name business. Fortunately it seems like I can fix this over the phone with Cell C customer care. But this is a lot of effort that I really do not have time for. I already lost half of the day trying to sort this out. I have had problems with billing as well. After I already went to prepaid there was still R80 going off on debit order????? </p> <p> </p> <p>I am really really unhappy about all of this. Please advise what my options are regarding this phone situation and PLEASE double check that there will be no more debit orders going off. I need to also be reimbursed for the times the debit order still went off, but I was on prepaid.</p> <p> </p> <p>Regards.</p> <p> </p>