Complete incompetence...

<p>On the 18th of July I upgraded my device at the Glocell store in the Centurion mall. I was promised that my device would be delivered within 7-14 working days, which turned out to be an absolute false promise, since I have now been waiting a full 5 weeks for my device. The staff at the Glocell store in the Centurion mall have been nothing less than unhelpful and ***********. The one lady was actually busy searching a recipe whilst I was talking to her. Every time I phone to find out what is going on with my upgrade, I just get told that they are waiting for feedback from their head office, or that the person with the ‘feedback’ is currently on lunch. After numerous phone calls to the store and trips from Pretoria to the Centurion mall Glocell store, I am no closer to having my upgraded device. I spoke with a man, Hendrik, this Monday, who also promised to get back to me with feedback that same day...well I am still waiting for that 'feedback'. I cannot emphasize enough how frustrating Glocell has made this whole process and how utterly unhelpful all the staff have been. I have NEVER come across such poor customer service, and I am strongly considering cancelling all my contracts at Glocell if this is the type of customer service they condone and accept.</p>