COMPLAINT WITH GLOCELL - DURING APRIL 2016 - JUNE2016 THEY HAD A PROMOTION FOR UPGRADE OR NEW CONTRACT AND THEN RECEIVE A TRIP WITH MSC CRUISES. I RENEWED MY CONTRACT THIRD WEEK OF APRIL 2016 - CELL PHONE NUMBER *** - NOW I EXPERIENCE PROBLEMS W

<p>THIS PROMOTION WAS ADVERTIZED ON TV. I CALLED ********** CUSTOMER SERVICES TO DO THE UPGRADE THE 3RD WEEK OF APRIL 2016. CONTRACT WAS RENEWED I REQUESTED FROM THE CONSULTANT TO WHAT DO WE GET FROM THEM AS PROOF FOR THE TRIP WHICH THEY REP**** I WILL BE CONTACTED THE TRIP CAN ONLY BE TAKEN THE END OF 2016, AND NOW I'M JUST WAITING FOR THE HANDSET TO ARRIVE. AFTER A WEEK NO HANDSET ARRIVED YET AND I THEN FOUND OUT THAT THERE IS A GLOCELL SHOP IN RICHARDSBAY. I WENT TO THE SHOP AND EXPLAINED TO A LADY BY THE NAME OF LETTA THAT I DID A UPGRADE AT CUSTOMER SERVICE, I'M WAITING FOR THE PHONE. SHE SUGGESTED TO ME THAT SHE WILL CANCEL THAT DEAL AND THEN I CAN DO THE UPGRADE IN THE STORE AND RECEIVED THE PHONE THERE AND THEN. I ALSO ASKED HER ABOUT PROOF ABOUT THE TRIP AND SHE ALSO SAID I WILL BE CONTACTED. I KEPT IN TOUCH WITH LETTA ON A REGULAR BASIS BUT SHE COULD NOT GIVE ME ANY DETAIL. FROM BEGINNING OF OCTOBER 2016 I STARTED MAKING CALLS AND SENDING E-MAILS REGARING THIS TRIP. I PHONED ********** CUSTOMER SERVICES AND YOU JUST DONT GET THROUGH WILL HOLD FOR 30 MINUTES THEN YOU EVENTUALLY HANG UP. I PHONED 2 DIFFIRENT 011 NUMBERS WHICH IS 'TLC REWARDS' SAME THING YOU HOLD FOR AGES AND NOBODY ANSWERS. I ONCE GOT THROUGH AND SPOKE TO A GUY WITH THE NAME OF SIBEKO WHO PROMISED TO PHONE ME BACK ASND AS I THOUGHT IT DID NOT HAPPEN. I SEND A E-MAIL TO GLOCELLSUPPORT WAITED FOR AGES AND I GOT A REPLY TO PHOME MSC CRUISES, I DID AND THEY TOLD ME ITS DONE BY 'TLC REWARDS' I SEND A E-MAIL TO TLCREWARDS AND STILL AWAITING A REPLY. DURING ALL THIS I KEPT IN TOUCH WITH LETTA AT GLOCELL RICHARDSBAY THAT ALSO TOLD ME SHE HAD SEVERAL PEOPLE WITH SAME COMPLAINT AND SHE ALSO DONT HAVE LUCK WHEN SHE PHONES THESE NUMBERS, SHE ALSO DONT HAVE ANY OTHER WAYS TO GET HOLD OF THEM. DURING THE LAST WEEK OF OCTOBER 2016 LETTA PHONED ME AND SHE SAID SHE AGAIN SEND A E-MAIL TO 'TLC REWARDS' WITH ALL THE NAMES AND NUMBERS OF CUSTOMERS THAT DID UPGRADE AND QUALIFIED FOR THIS DEAL. ON THE 3RD NOVEMBER 2016 LETTA PHONED ME FOR MY E-MAIL ADDRESS AND SAID THE PEOPLE FROM 'TLC REWARDS' WILL COMMUNICATE WITH ME. UPTO TODAY I AM STILL WAITING FOR SOMEBODY TO CONTACT ME. I MUST JUST MENTION THAT LETTA TRIED HER BEST TO ASSIST ME AT ALL TIMES, BUT IT SEEMS THAT HE HANDS ARE ALSO CHOPPED. I SPOKE TO HER 1 HOUR AGO AND STILL HAD NO RESPONSE FOR ME. TO ME THIS IS EXTREMELY BAD SERVICE, I HAVE HAD THIS CONTRACT FOR MAYBE 10 YEARS, MY PLANS WAS NOT TO UPGRADE BUT BECAUSE OF THIS TRIP I THOUGHT LET ME UPGRADE AND TAKE THE KIDS ON THE TRIP. THIS CONTRACT IT COSTING ME R7200 OVER THE 2 YEARS IF I KNEW THIS WAS GOING TO HAPPEN I WOULD NOT UPGRADE AND TAKE THE MONEY AND PAY FOR A TRIP. I WOULD JUST LIKE TO MENTION THAT I HAVE NOTICED ON FACE BOOK AND EVEN YOUR WEBSITE THAT COMPLAINTS WAS LODGED ABOUT THE UPGRADES AND SIM CONNECTIONS. I AM NOT A PERSON THAT JUST COMPLAIN I WILL GIVE COMPLIMENTS AS WELL BUT THIS NOW SOUNDS LIKE A **** TO ME AND REALY DONT THINK IT FAIR TO TREAT LOYAL CUSTOMERS LIKE THIS. I TRUST IN YOU AS I COMPLAINED BEFORE AND PROBLEM WAS SORTED IN 1 DAY. I HAVE PROOF OF THE NUMBERS I CALLED, E-MAILS I SEND AND DATES IT WAS DONE.</p>