COMPLAINT OF THE UPGRADE FROM GLOCELL

<p>Mrs Janie Kuilder (my mom), the account holder on the contract 074 ********** , received an upgrade (Huawei P9 Lite) from Glocell head office.</p> <p> Soon after the 7 day-OBF, I, Marco de Waal, the user, noticed the charger cable plug fitting into the P9-Lite being slightly loose. This fitting gradually became looser until a month after we received the upgrade the cable plug moved from side to side in the phone charging slot. I received the P9-Lite in its Huawei box with only the courier’s plastic packet to protect the phone! This phone box got banged around from all sides; which is why I feel the phone could easily have been damaged during the delivery. On the 22 February 2017 we called Glocell’s Customer Service and spoke to Prya, a T-Manager. Prya advised me to send the cell to their repair agent, without the notion of receiving a new phone! On the 23 February 2017 Customer Service said they refuse to exchange the P9-Lite upgrade, but I can send it in for repairs! I can’t do business without a cellphone, so I’ll be walking around the whole day pulling my hair out, kicking and screaming! I am absolutely disappointed in the lack of customer service that I received from Glocell and I would advise any cellphone user to avoid Glocell’s services. Compared to other cellphone service providers, Glocell is very unprofessional and this is why Glocell is in the minority of the cellphone service provider industry.</p> <p>MARCO DE WAAL</p> <p>079 ********** </p> <p> </p>