changing to prepaid from conratct

<p>Good day GLOCELL</p> <p> </p> <p>Glocell your mobile generation… we are committed to help you in your matter….</p> <p> </p> <p>I DON’T THINK SO ……. 45 DAYS AND THE PHONE IS STILL NOT ON A PREPAID AND YET THEIR SAY IT TAKES 30 DAYS</p> <p> </p> <p>I firstly would like to note that I have receive the worst service ever from the cell phone provider GLOCELL in the last two weeks trying to get my query resolved and for some reason no one is interested in helping or assisting me.</p> <p> </p> <p> </p> <p>It have been almost two weeks now enquiring about this account that I was supposed to be close and on a prepaid by now.</p> <p>It sadden me to think that a company as big as GLOCELL do not have to recourses to resolve queries and deal with customer complaint and unhappy client. I am very unhappy and when I phoned in I did let the consultant know that I use the phone for work as well to gain excess to the gate, where I reside and no one wants to know my side all they say is that they will escalate same and I have now been waiting for the cancelation to be escalated. I have never had this bad service for any provider, for some reason they don’t seem to care that my life has been on hold I have to ask someone all the time to open the gate when I get back from work with my kids in the cold.</p> <p> </p> <p>· On Friday 20/05/2016 when I phoned I again spoke to Dameon he told me that he would fix it all I have to do is switched the phone off and back on it will work I did that and nothing happen I phoned back the Sa****ay morning as soon as I explained myself someone feels it is too complicated to assist and they hang up phone back the Sa****ay a couple of time with no luck.</p> <p> </p> <p>· The Sunday I phone back on 22/05/2016 and the only guy that took the time to listen Warren, but did nothing as there was no managers or team leaders available to assist he would have attached something and he knows a guy in credit that will sort it out for me.</p> <p> </p> <p>· I than phone in on Monday 23/05/2016 or Tuesday then I spoke to Nozipho and she and all the rest of the consultants could say is that the line is barred and then I asked to for someone to help I pleaded and beg for them to please just put the phone on a prepaid as per the above request I have send through a month ago and still to no avail and</p> <p> </p> <p>· I phone in again on the 24/05/2016 and finally a team leader and still she did nothing Sithabile was on the call for 19:33min and I beg and pleaded and asked that she phone me back and that the line be put on a prepaid so I can gain access to the gate and use my phone and up until today I have not heard from one person not a team leader not a manager not anyone to tell me why I am the one using all my airtime my time to sort this out yet you talk about customer service. The mobile generation….. I am very disgusted in the manner this was dealt with from GLOCELL.</p> <p> </p> <p>· THE MOBILE GENERATION……. NOT SURE WHAT GENERATION YOU LIVE IN……..BECAUSE ALL YOU EVER DO IS HOPE THAT MY TICKET WAS RESLOVE</p> <p> </p> <p>PLEASE NOTE THAT BELOW IS PROOF THAT I HAVE EMAILED AND THE REPONSE I RECEIVED BACK FROM YOU GUYS</p> <p> </p> <p>Hoping that my request will meet your favorable consideration and attention at least this time…………..</p> <p> </p> <p>I AM IN THE PROCESS TO LOGDE A FORMAL COMPLAINT WITH THE CPA</p> <p> </p> <p>______________________________________________________________________________________________________________________________________________________</p> <p> </p> <p>1. I have requested a termination same was send to me by your consultant Dameon Pillay on even date……</p> <p> </p> <p>From: GloCell Customer Support [mailto:***] <br /> Sent: 12 April 2016 01:19 PM<br /> To: Jacobs, Glenda<br /> Subject: termination of contract</p> <p> </p> <p>good afternoon</p> <p>here with the form please fill in the form and submit back with a copy of your id .</p> <p> </p> <p>Dameon Pillay<br /> Customer Support Consultant<br /> t: ***<br /> www.glocell.co.za</p> <p> </p> <p>________________________________________________________________________________________________________________________________________</p> <p> </p> <p>2. I then requested to go on prepaid on even date with supporting documents please see attached.</p> <p> </p> <p>3. I have received a mail that reads as follow on even date please see email below</p> <p> </p> <p> </p> <p>From: GloCell Customer Support [mailto:***] <br /> Sent: 12 April 2016 02:17 PM<br /> To: Jacobs, Glenda<br /> Subject: Ticket Received -</p> <p>Dear Jacobsg,<br /> <br /> We would like to acknowledge that we have received your request and a ticket has been created. 8616.</p> <p>We are currently experiencing an unusually high volume of email inquiries so we would like to thank you in advance for your patience. A support consultant will be reviewing your request and will send you a personal response.</p> <p>Sincerely,<br /> The Glocell Customer Support Team</p> <p>___________________________________________________________________________________________________________________________________________________________________________</p> <p>4. The next day I received a email on the 13/04/2016</p> <p>From: GloCell Customer Support [mailto:***] <br /> Sent: 13 April 2016 08:57 AM<br /> To: Jacobs, Glenda<br /> Subject: Ticket Closed -</p> <p> </p> <p>Dear Jacobsg,<br /> <br /> Your ticket – - has been closed.<br /> <br /> We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.<br /> <br /> Sincerely,<br /> Customer Support Team</p> <p>_____________________________________________________________________________________________________________________________________________________________________________</p> <p>5. I then forward another email on 13/05/2016 to find out if the ticket was close and the mail below</p> <p> </p> <p>From: Mampe, Glenda <br /> Sent: 13 May 2016 03:16 PM<br /> To: 'GloCell Customer Support'<br /> Cc: ***<br /> Subject: RE: [#8616]</p> <p> </p> <p>Good day</p> <p> </p> <p>Kindly confirm if the account is closed.</p> <p> </p> <p> </p> <p> </p> <p>6. Glocell response on even date:….</p> <p> </p> <p>From: GloCell Customer Support [mailto:***] <br /> Sent: 13 May 2016 03:22 PM<br /> To: Mampe, Glenda<br /> Subject: Ticket Received - RE: [#8616]</p> <p> </p> <p>Dear Mampe, Glenda,<br /> <br /> We would like to acknowledge that we have received your request and a ticket has been created. 20743.</p> <p>We are currently experiencing an unusually high volume of email inquiries so we would like to thank you in advance for your patience. A support consultant will be reviewing your request and will send you a personal response.</p>