CELLPHONE REPAIRS

<p>I have sent my cellphone in for repairs a month before the warranty expired. i was told that it would take 4-6 weeks to repair. it was sent to a repair centre Smartlab within a week but "no repairs" had been done by the 5th week and then i was told that Smartlab has closed down and it was sent to Core. Ater 3 weeks I received a sms to say that I could collect my cellphone at the store that I booked it in for repairs. When I arrived at the store the note on the report said that my cellphone had been opened before and the warranty has expired.</p> <p>The cellphone had never been opened by me THERE WAS A WARRANTY!!! As the consultant helped me set up my phone the actual faults on the cellphone had been repaired but there were new damages from the repairs, hence them saying that it had been opened so that they are not held liable for the damages!</p> <p> </p> <p>this is ridiculous! I called the call centre to advise them of the situation and they told me to take my phone back to the store to book it in for repairs again as they need to fix the problem at the repair centre. I have done so 2 weeks ago and I am still waiting for an update with regards to my phone!</p> <p> </p> <p>THis is the most pathetic network!! I have been paying for a contract for months that I did not benefit from at all as I do not even receive a loan phone!</p> <p> </p> <p>I have had it because there is no person of authority which you can speak to, you can only call the call centre and they then need to log a query but nothing ever comes from the queries!!!!</p>