nF
nicky F

1 reviews | Active since Jan 2017

24 Jul 2017, 10:57

Cellphone contract

<p>Worse experience i have ever received!!!!!!!</p> <p>I was a client of Autopage for a long time. three cellphone contract if not more.</p> <p>Feb 2016 i took my contract out at Autopage which informed me they will close down in about 3-4 weeks time and that my service provider which is CELL C will take over my contract. which i was happy about.</p> <p>Starting to have problems with my phone due to the renewal of my contract and when I went to Cell C they told me Glocell took over all Cell C contract from Autopage.</p> <p>Ever since Glocell took my contract I have had to pay extra charge which i do not know why and much more expensive than other service provider.</p> <p> </p> <p>I have always had data left every month which suddenly is finished by the 20th!!!! and then they charge me extra even though i asked for my phone to be capped....</p> <p>Autopage moved my contract to Glocell without my aknowlegment!!!!! which is highly frustrated!!!!</p> <p>I will never recommend Glocell to anyone else.</p> <p>I want to cancel my contract but having big problems!!!!!!!!!!!!!!!</p>

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Replies (2)
Glocell
Glocell's reply24 Jul 2017, 13:28
Official

Good day Nicky,

We appreciate you taking the time to air your disgruntlement.

Please accept our sincerest apologies for the confusion that has been caused, as well as for the poor service you have received from the team.

Please rest assured that we have escalated your matter to the consultant who you initially emailed; we will be in touch with you shortly.

Kind Regards

The GloCell Team

Best regards,

nF
nicky F's update31 Jul 2017, 11:10
Reviewer Update

Good day

Please note that no one has tried to get in contact with me nor have they returned my multiple emails.

i am getting very frustrated with this situation.

i need a answer to resolve this situation by today.

Regards

Nicky