CELLPHONE CONTRACT

<p>Ok here we go:</p> <p> </p> <p>I had a Autopage contract and with the selling of Autopage Cell C business to Glocell I had no option to continue with Gocell. My 24 contract ended in July 2016 and I gave notice that I want to continue on a monthly basis but want to reduce the additional data bundle from 500 to 100. This was done and all went well and the correct billing was done. Then all of a sudden I was billed again for the 500mb data from October to December 2016, but did only receive 100mb. Qeried it again and was partly rectified. As from January to March 2017 I was billed for the 100mb data but did receive the additional data. Queried it again and it was rectified after a couple of calls and finally spoken to the manager of the department.</p> <p>I gave notice on 23 May 2017 to end my contract on 30 June 2017 and I was told that my air time and data will be transferred on termination. On the early evening of 30 May 2017 I tried to make a call and was informed that I have to recharge my account.</p> <p>I called Glocell customer service and was informed that my contract was terminated on my request. I responded that I requested my contract to be terminated as at 30 June 2017. I was informed if I want to have it reinstated I have to reinstate it for a 24 month period which I was not prepared to do.</p> <p>I also enquire why my data and airtime was not transferred I was told it does not get transferred.</p> <p>My question is why can't my data and airtime not be transferred if I have alreadypaid for it.</p> <p>Please people think careful before you enter into a contract with Glocell, they can definitely learn from Autopage because I never had a single problem in the alomost 20 years with them.</p> <p> </p> <p>Nick Stickling</p>