Cell C's "GloCell"

<p>Glocell did a remarkable job of calling me the day my cellular contract was due for renewal. Signed me up there and then. All a looking good until i received my delivery. An iPhone 7+ that had been previously opened. After an hour long call on my cellular to Glocell, I actually hung up because the consultant put me on an indefinite hold. Called from the office and had the same results.</p> <p> Seems it's a one way business stream in their favour only.</p> <p>Eventually got through, had to send images of the opened and dented box to ********** which I did on 30 May 2017. I was told to use the phone for a few days and come back to them if any problems prevailed. I refused and insisted that Glocell send me a new sealed unit. Glocell assured me that they would collect the old unit and deliver the new one at the same time.</p> <p>They collected the very next day on 31/05/2017 but to date have not delivered my upgrade iPhone, it is the 9th June already. I am already paying for the new contract and still don’t have an instrument.</p> <p>On Friday 02/06/2017 I was asked if I had proof that I had returned the old unit, I emailed proof of the waybill to ********** <p>I gave them some time and only followed up on 07/06/2017, Zanele assisted me and was helpful. She asked for time follow up with her colleques and endeavoured to call me back by 10h00. 11h46 was close enough when she told me the new unit would be delivered in 7 to 10 days (not sure on the days quoted but it was around there).</p> <p>In a surprise twist I followed up yesterday 08/06/2017, Mpho Molekwane asked me if I had returned the old unit yet. I now got infuriated and asked if their system had no record of the collection or of the commitment Zanele had given the day before. All records she could see was the detail of 30/05/2017. She placed me on hold and eventually returned saying I will get it next week, when I asked to speak to a supervisor, the line was transferred, went quiet (no music) and after 36minutes I hung up having not been afforded the opportunity to speak to a supervisor. No one has called me back either. Well done Glocell.</p>