Cannot get my migration activated

<p>In May I recognised that I needed to migrate to a different package on Cell C. My call costs were way too high on the 2GIG package. The very helpful assiatnt in Sea Point, Savannah, helped me to process my application to Pinnacle 1. It was approved. 3 months later I still am on. the old package. What on earth does it take? Glocell is a nightmare - my app doesn't work and despite reporting this, no-one calls back, the invoices don't give you important information (like how they get to these amounts), I can't monitor my call usage online. Please get me onto Pinnacle 1. I now have another month of being over charged to look forward to. </p>