Cancelling my Month to Month

We have issued cancellation on our month to month contract. No one has gotten back to us, within 30 days. I call in, they put me on hold and then i get cut off. The cancellation reason is because when ever someone calls me or if i call anyone the voice gets garbled. The service from Glocell is so shocking. I seriously dont know how they stay in business.

Eventually i do get hold of someone to query my cancellation and they say no your month to month sim card only contract expires only in Dec 2017. Do they not know that month to month means that i can cancel any time, with a one month cancellation period.

The contract is in my company name, and we had to fill in a letter head to request this sim card only contract. It specifically says oin the letterhead. Month to month. So why have they got a sim card only topup contract on a 24 months contract?? that expires 3 months from now.

We urge anyone from glocell to please sort this out, as we want to move over to prepaid.