Cancelled my expired contract 49 days ago, still not actioned!

<p>I put in a termination form on the 13th of June 2016 and was informed by Glocell that it will be terminated in 30 days and converted to prepaid. 49 days later you now state it is still in progress and can't tell me when it will be actioned. That's completely unacceptable.</p> <p> </p> <p>Since the required notice was given, the debit order will now be stopped. Please ensure that this contract is properly terminated and converted to prepaid as soon as possible.</p>