cancelled my contract/stop debiting my account

<p>i have cancelled my contract with glocell on the 12 September i have emailed all the documentation on that day as well this is the fourth time i am complaining on hello peter still they debiting my account amount of R39 that I picked up with this months debit they have responded to one of my complaints they asked me to resend the documentation I never I send them my ticket number that means they have received my email..........YET AGAIN DONT DEBIT MY ACCOUNT I HAVE CANCELLED THE CONTRACT THE WAY I WAS SUPPOSE TO......account number AP- ********** ...WHAT I DONT UNDERSTAND IS WHEN YOU GLOCELL LOG INTO HELLO PETER THEY CAN SEE THE CLIENTS DETAILS SO WHY THE HELL CANT YOU SEARCH ON YOUR SYSTEM.....</p>