CF
Colin F

1 reviews | Active since Mar 2014

24 Aug 2017, 09:15

Can this service get any worse?

Despite the numerous emails, Glocell are still unable to explain, why they suspend a number, take money from my account, then send me letters saying my account is in arrears, because I have had to put a stop on payments, because of no service.

The call centre never answers, the emails never get rep**** to, I wonder if Glocell are actually still in business?

Here is hoping that they have gone out of business, because SA could do with fewer companies like this, who only give our country a bad name for lack of service.

0
Replies (3)
Glocell
Glocell's reply25 Aug 2017, 10:11
Official

Good day Colin,

Thank you for taking the time to air your disgruntlement.

Please accept our sincerest apologies for the lack of service you have experienced from the team, as well as for the frustration caused.

Please take the time to provide us with the mobile number in question, by responding to this message privately.

Kind Regards,

The GloCell Team

CF
Colin F's update25 Aug 2017, 10:17
Reviewer Update
This is the exact same response to my original complaint, as usual, they say the same thing over and over, yet FAIL to sort out the problem.
CF
Colin F's update28 Aug 2017, 15:55
Reviewer Update
My debit orders have been stopped, because Glocell have not given me service for over 3 months. You have my email address, I will not send it again. I have given up my number, will not even try to contact Glocell again, you are useless.