Can't even handle an upgrade

<p>The MOST pathetic service I have received from Glocell, when all I would like to do is an upgrade on my current contract !!!!</p> <p>My 1st attempt was on 20 Sept 2016, logged a query on the website… Only after 5 working days I got a measly “case closed” response to confirm I qualify for an upgrade.</p> <p>Phoning the helpline is NO use. Holding for 30minutes at a time with NO ONE answering the phones and the line disconnecting… Trying 5 times a day with the same result.</p> <p>Emailing doesn’t help !!!! Sent 2 emails to “customersupport” directly, I didn’t even receive a reply to say working on the issue.</p> <p>Figuring that going to a branch would make the difference… WHAT A JOKE !!!! Went into Faerie Glen branch on Saturday. Got promised a call first thing Monday morning, guess what?!?! I had to phone to find out what’s going on !!!! Another **** promise to phone me back…</p> <p>GUESS WHAT ?!?!? Still NO call back !!!!!!!!!!</p> <p>Why do I have to phone back, mail and query more that once for an upgrade?!?!?</p> <p>Does Glocell want business or not ?!??!?!</p>