1 reviews | Active since Jun 2016

07 Jun 2016, 07:07

Can not cancel contract

<p>An email with the documents attached was send on the 13th of April 2016 to GloCell to cancel my contract. Their reply was that it takes 30 days to cancel the contract. Today is the 7th of June and my contract is yet not cancelled! A new ticket number (27973) was created again on the 1st of June....still nothing</p>

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Replies (1)
Glocell
Glocell's reply07 Jun 2016, 07:17
Official

Dear Francois,

We are really sorry that you have not received any assistance for your termination request so far. We also apologise for the inconvenience that this has caused you as a result of this. We have forwarded your termination request to our support team who will follow-up on your termination request. We assure you that we will help you resolve your query.

Warm Regards,

GloCell

Best regards,