SB
Stegman B
1 reviews | Active since Mar 2017
14 Mar 2017, 10:58
Call Centre useless!
<p>Glocell added a new charge to my account and now no-one is available to explain what this new charge is for. Phoned at least three times, was transferred several times between customer service and accounts over and over again. No joy! Pathetic.</p>
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Glocell's replyOfficial
15 Mar 2017, 09:17Good Morning Stegman,
Thank you for your post.
Please accept our sincerest apologies for the lack of service you have experienced. This is definitely not the level of customer service we envisage for our brand.
Please rest assured that we have escalated your billing dispute to the relevant department. You will be contacted soon. Your reference number is: ***0.
We do hope that we can restore your faith in us.
Warm Regards
The GloCell Team
Best regards,
Glocell's reply15 Mar 2017, 09:17
Official
Good Morning Stegman,
Thank you for your post.
Please accept our sincerest apologies for the lack of service you have experienced. This is definitely not the level of customer service we envisage for our brand.
Please rest assured that we have escalated your billing dispute to the relevant department. You will be contacted soon. Your reference number is: ***0.
We do hope that we can restore your faith in us.
Warm Regards
The GloCell Team
Best regards,