NF
Nikita F

1 reviews | Active since Oct 2016

25 Oct 2016, 08:32

Call Barring

<p>Yesterday out of nowhere the company cell phone was barred. I called Cell C and they were unable to help me as it was a fault on Glocell's part. I then Called Glocell and requested they remove the barring because this is a company number and we have never missed a payment etc. So they unbarred the cell for about 2 hours and lone and behold it was barred again. I tried calling back at 3 pm yesterday and I got no answer for 40 min. This morning I have sat trying to get ahold of anyone to help me and I have been hung up on 3 times today. This is the worst service I have ever come across. They did not notify us they were putting limits on the contract and now I can't get through for assistance!</p>

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Replies (4)
Glocell
Glocell's reply25 Oct 2016, 09:34
Official

Good day,

We would like to extend our most regretful, yet sincere apologies for the frustration and inconvenience we have caused you.

Please provide us with your GloCell account details along with the mobile number in question so that we may assist you as soon as we possibly can.

Warm Regards

The GloCell Team

Best regards,

NF
Nikita F's update25 Oct 2016, 10:18
Reviewer Update

This account is for Material Handling Projects cc cell number ***. The international calls have been disallowed as well. Please arrange this to be sorted out as the business owner is extrememly unhappy.

Glocell
Glocell's reply25 Oct 2016, 10:56
Official

Thank you for providing us with the necessary details.

The matter has been escalated and the reference number is: ***.

Please rest assured that a consultant will be contacting you shortly.

Warm Regards

The GloCell Team

Best regards,

Glocell
Glocell's reply25 Oct 2016, 11:01
Official

Thank you for providing us with the necessary details.

The matter has been escalated and the reference number is: ***.

Please rest assured that a consultant will be contacting you shortly.

Warm Regards

The GloCell Team

Best regards,