Broken Promises from Glocell

<p>When the cruise was offered by Glocell earlier this year, we were pushed to take the contract with promises that it is guaranteed by Saras, Ballito Glocell Manager, and with this knowledge we got other family members to take contracts as well. There was never a mention of limited availability and my assumption was that there would be additional cruises to accommodate the large number of customers that would take up this offer due to the potential travel period being from December 2016 till March 2017.</p> <p>After the contracts were taken we were advised that we need to contact the call centre on the number provided to book the cruise from the 1st November 16. I tried in vain wasting hours of airtime, while being placed on hold, or having the call cut completely. I only managed to get hold of an agent on the 02 November 2016 at 08h32, Tsheko. After vefirication I was advised that I needed to wait for a booking form that would need to be completed and submitted in order for the booking to be made with MSC. This form was sent on the 07 Novemeber 16, a full 5 day wait. All forms were completed and sent through on the 08 November 16. After numerous calls to verify that the booking form has been recieved I now receive a generic email stating that they are unable to honour the promise that they made when they pursuaded me to take a contract, and I must now choose from other options that were supposedly supposed to be at the value of the original cruise offered or greater, but from the offers on email, this is not true. Also I have contacted MSC and they have advised that they still have availability on the cruise from Durban in the standard cabin and suites. </p> <p>Something doesn't seem right. It seems like a ploy to get people to take out contracts and then keep delaying on promises till we forget about them. Truely disgusting service from Glocell and partners. </p> <p> </p>