1 reviews | Active since Nov 2016
breach of contract, lies and deceit
<p>Glo-cell together with TLC media ran a promotion in may-June 2016. giving a cruise to nowhere on the MSC sinfonia for all contracts taken during the first 3-4 months. after the contract was taken we had to separately register for the cruise receiving a voucher confirming th cruise in Jan 2017. in November we had to phone in or email TLC media the agency to book the cruise which was a total night mare. we could not get a hold of anyone at all. and when we did we did receive the booking forms, completed and sent back, an email stating that we should give them 10 days to confirm the booking was sent in return but all we did receive was an email saying that the cruise was fully booked and we were given different holiday destinations to take instead with no information regarding food and other costs involved. this is all a bunch of nonsense and lies and a total breach of contract. they don't contact you to try to solve this issue and come to a conclusion. i want to cancel this contract asap as Glo-cell has breached their contract with customers.</p>
when you sent out the letter stating this mistake, we did try contacting TLC to book for the closest cruise which is the 03 feb 2017 straight after with no responses and i get a call today the 24/11/2016 to say that i can only be booked for the 13 march instead of the 03 feb like i asked. this is ridiculous as my son will be writing exams in that time, Micheal at TLC said there was two 2 berth cabins available but he couldn't giver that to me, so i asked why not give me both one for an adult and child and the other for the other adult and child. we dont mind being separated. he said no. i will be contacting MSC to verify this as this run around is becoming too time consuming.
when you sent out the letter stating this mistake, we did try contacting TLC to book for the closest cruise which is the 03 feb 2017 straight after with no responses and i get a call today the 24/11/2016 to say that i can only be booked for the 13 march instead of the 03 feb like i asked. this is ridiculous as my son will be writing exams in that time, Micheal at TLC said there was two 2 berth cabins available but he couldn't giver that to me, so i asked why not give me both one for an adult and child and the other for the other adult and child. we dont mind being separated. he said no. i will be contacting MSC to verify this as this run around is becoming too time consuming.
it just seems that Glocell and TLC is giving all consumers the run around so that we foget about the cruise and leave this entire thing out,
how do you give customers gifts and then lie to them and make thier lives a missery trying to just redeem the gift you supposedly gave them.
it just seems that Glocell and TLC is giving all consumers the run around so that we foget about the cruise and leave this entire thing out,
how do you give customers gifts and then lie to them and make thier lives a missery trying to just redeem the gift you supposedly gave them.
i had spoken to Micheal two weeks ago fro TLC and i have had no responce to my cruise booking since then, i have totaly lost hope in this, i dont want to even call again, TLC and GLOCELL are ***** and have breached my contract and i want to cancel this contract asap. as this whole thing is whole lot of bull****. to everyone that took this contract to get the cruise, join me in cancelling your contracts with immediate effect.
i had spoken to Micheal two weeks ago fro TLC and i have had no responce to my cruise booking since then, i have totaly lost hope in this, i dont want to even call again, TLC and GLOCELL are ***** and have breached my contract and i want to cancel this contract asap. as this whole thing is whole lot of bull****. to everyone that took this contract to get the cruise, join me in cancelling your contracts with immediate effect.
these people are doing the very same thing again, i was booked on the cruise for the 29/01/2017 but now i see on the system it has been cancelled
please advise Micheal from TLC
these people are doing the very same thing again, i was booked on the cruise for the 29/01/2017 but now i see on the system it has been cancelled
please advise Micheal from TLC