1 reviews | Active since May 2016

15 Jan 2017, 15:29

Breach of Contract

<p>Just received an email from this bunch stating that no more cruises are available even after registering, and confirmation of our cruise.</p> <p>Advice to anybody wishing to renew or take out a contract use these misleading bufoons at your peril.</p> <p>Will be taking legal action for breach of contract</p>

0
Replies (1)
Glocell
Glocell's reply19 Jan 2017, 10:06
Official

Dear Mr Wilby,

GloCell has honoured the Cruise Promotion and in fact has accommodated over 1,000 subscribers already in doing so, plus their families. We regret that despite the managing agent’s reassurances that there would have been more than enough capacity of promotional TLC/MSC Cruises, it turns out that these have subsequently been depleted. Part of the promotional conditions however was that this was subject to promotional availability and that if needed, GloCell could provide a different reward hence the R8,000 Discount.

We regret finding ourselves in this situation and apologize, the choice remains our customer’s as how to deal with the matter.

Warm Regards

The GloCell Team