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Neel N

1 reviews | Active since Mar 2009

10 Jun 2016, 08:54

Breach of contract

<p>I took a R99 wifi contract with Glocell and was told it was R99, no where in the convo did anyone say it was more than R99 per month, the add also stipulated R99 per month. I received a bill today stating R347.21 will be debitted from my account - this consists of a once of connection fee of R195 which i understand, but the Smart Data Postpaid for 5gb is R143.71 ???? where did this come from it was supposed to be R99 inclusive of the CLI fee...again was not disclosed to me. This is against the consumer protection act. I also did not receive myMSC sms and i was told last week that it would be sent to me. Service has been *** from day 1. You are in breach of contract and i expect a call today!!!</p>

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Replies (2)
Glocell
Glocell's reply11 Jun 2016, 17:14
Official

Dear Neel,

We are really sorry for the way you feel and for the lack of assistance that you have received. We have notified our support team of your matter and we assure you that they will help you resolve your matter. We sincerely apologise for the inconvenience that this has caused you.

Warm Regards,

GloCell

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Neel N's update13 Jun 2016, 08:24
Reviewer Update

When will someone contact me??????