BM
Brian M

1 reviews | Active since Nov 2016

28 Nov 2016, 17:01

Blatant theft

<p>I have had the misfortune to have aquired, many years ago, a Cell C phone number through Autopage. This was an additional number to my main one, which is definitely not Cell C. I stopped using and cancelled that Cell C number more than 5 years ago. However, Cell C took over that number from Autopage recently and started billing me for it, via debit order. This was without my knowledge or approval. Since I have no contract with Glocell, I have instructed the bank to reverse these debits, but to no avail. I still have Glocell helping themselves to large sums of money, from my bank account, without any contract, or even any phone or other service being provided. Apart from laying charges of theft and *****, I do not know what to do next.</p> <p> </p> <p>Naturally, I have tried all the phone numbers and email addresses, with no response so far. The "accounts" option on theior main head office number is set to hang up all calls immediately, regardless of which number you call from.</p>

0
Replies (3)
Glocell
Glocell's reply28 Nov 2016, 17:26
Official

Dear Brian,

We are sincerely sorry for the unnecessary inconvenience caused.

Please rest assured that we have escalated your matter - your reference number is: ***4. A consultant will be contacting you shortly.

Warm Regards

The GloCell Team

Best regards,

BM
Brian M's update09 Dec 2016, 10:07
Reviewer Update

Somebody phoned, but no action resulted. They had the cheek to send me yet another bill today, for two months fees, for a service I do not have, nor want. They appear to be out of control and able to help themselves to money whenever they want. They are not concerned about whether or not you want or use any of their products, all they want is to take your money.

What is amazing is that they get away with it !

BM
Brian M's update29 Aug 2017, 10:19
Reviewer Update
These ****** are still trying to get my money, for no services or product. Although they did cancel the stop order previously, they have not yet refunded any of the money they have already taken from me. They still send bills for their own amu*****t and now I have someone called Bafana Khumalo pretending I have an account with them. Is there no end to this *********** pretence ?