Billing of things i did not use,

<p>I am extremely unhappy with the service that I received from yourselves and the fact that you now claim that I owe you money for a service that was not provided to me.</p> <p> </p> <p>My cancellation email was sent to you on the 29th March 2016 requesting for my contract to be cancelled on the 30th April 2016. I was then requested to forward my ID documents to you which I did on the 30th March 2016. On the 03rd of May 2016 my contract was not cancelled and I then sent another email asking about why my contract was not cancelled. I then also attempted to phone but I could never get through as your lines were always busy.</p> <p> </p> <p>I then sent another email on the 04th May 2016 as I did not have any response from yourselves, on the 4th of May I went onto Hello Peter to complain as no one was getting back to me regarding my contract. Eventually on the 5th May 2016 someone contacted me and assured me that my phone would be changed to prepaid immediately, now I clearly asked this person would I be billed for anything and he said to me “no as this was an error from our side, so no further charges would be charged to you for the month of May.”</p> <p> </p> <p>On the 14th July 2016 I received an email from your accounts department & attached was an invoice, I then phoned in and spoke to a representative who said that according to her on her system my account was settled and I had nothing outstanding and it might have been an error from their system.</p> <p> </p> <p>I left it like that and on the morning of the 02nd August my account was debited with that exact amount. When I phoned in I spoke to a gentleman who said that it was because my account was active until the 10th May 2016, (which as stated above was clearly requested to be closed.) He then said that I needed to pay that amount.</p> <p> </p> <p>I do feel that I do not owe you any money, that this is very unfair from your side as this was not my error.</p>