Billing nightmare...charge for additional data contracts, and data at will?

<p>Dear fellow Glocell customers</p> <p> </p> <p>I have had the most unfortunate experience of being a Glocell customer. I was introduced to Glocell as a previous Autopage Cellular client - this was thought to be the best idea? Besides the fact that I have to travel a 60km round trip to the closest branch, the list of inconveniences extends to a call centre that rarely responds, an app that is as interactively functional as a retired sloth, and a billing service that makes for an auditors nightmare. </p> <p> </p> <p>But let me stick to the facts, not that the abovementioned is inacurate.</p> <p> </p> <p>Billing query 1 - Billed for additional data package not agreed to</p> <p>I was charged an additional 3gig contract over an above a 2gig contract which i initially had agreed to with Autopage after 3 months of querying this billing, Glocell was to check my initial contract and get back to me, well im still waiting - several calls to the call centre, correspondence through the Glocell app etc. In the region of an additional R350.</p> <p> </p> <p>Billing query 2 -Billed for additional data usage</p> <p>After receiving an unpleasant bill of over R1000 last year for additional data which I graciously paid, I requested a limit of R100 in the case this happened again, well guess what it happened again and even though I was assured a limit of R100 was set, I find out that it wasnt set as per communicated...no real suprise, once again in the area of R350, they seem to like this number?</p> <p> </p> <p>If this is the sort of billing they provide ICASA needs to take a serious look at them, and I hope that the law catches up to them, and customers receive compensation asap.</p> <p> </p> <p>Sincerely</p> <p>Brendan</p>