Billing Issues since Y2016

Good Day

I have billing issues on my account since 2016. at some point Mandy at the Paarl Branch sorted it out for a couple of months it was correct and then back to square 1, faulty billing..

Glocell acknowledge emails received but no response .

I emailed again this morning hence I am turning to Hello Peter.

Not even on the Customer care number can someone provide me with an answer , everytime it is just we will investigate. How long do they still want to investigate?

Regards Vanessa