Billing Issues and False Promises
<p>Ive tried on numeous occasions contacting Glocell to assist with my account. I have a R99 mifi router package and they billed me R600 last month and R300 in the previous month. When I call they take forever to respond. When I tweet they as to DM my details and when I do I get no response theafter.</p> <p> </p> <p>I need to have my data package capped at R99 and I need to receive my MSC cruise sorted out ASAP.</p>
Dear Rowan,
We are terribly sorry for all the disgruntlement and inconvenience caused!
- In order for us to assist in putting a limit on your data line, please provide us with the GloCell mobile number.
- In order for us to get your cruise booking form sent to you, please provide us with the following information:
- Name
- Surname
- ID Number
- Unique Voucher Code
- Cell phone number used to register
- Email address
Warm Regards
The GloCell Team
Best regards,
Dear Rowan,
We are terribly sorry for all the disgruntlement and inconvenience caused!
- In order for us to assist in putting a limit on your data line, please provide us with the GloCell mobile number.
- In order for us to get your cruise booking form sent to you, please provide us with the following information:
- Name
- Surname
- ID Number
- Unique Voucher Code
- Cell phone number used to register
- Email address
Warm Regards
The GloCell Team
Best regards,
Dear Rowan,
We are terribly sorry for all the disgruntlement and inconvenience caused!
In order for us to assist in putting a limit on your data line, please provide us with the GloCell mobile number
The Number is ***
In order for us to get your cruise booking form sent to you, please provide us with the following information:
Name Rowan
Surname Roopnarain
ID Number ***
Unique Voucher Code 390933
Cell phone number used to register ***
Email address ***
Dear Rowan,
We are terribly sorry for all the disgruntlement and inconvenience caused!
In order for us to assist in putting a limit on your data line, please provide us with the GloCell mobile number
The Number is ***
In order for us to get your cruise booking form sent to you, please provide us with the following information:
Name Rowan
Surname Roopnarain
ID Number ***
Unique Voucher Code 390933
Cell phone number used to register ***
Email address ***
Also, Im not prepared to pay for the R600 and would like a refund for the R200+ charge. I should only pay R99pm
Also, Im not prepared to pay for the R600 and would like a refund for the R200+ charge. I should only pay R99pm
Dear Rowan,
Thank you for providing us with your details - we have escalated your billing issue; the reference thereof is: ***4, a consultant will be contacting you shortly.
We have added your details the the list, you will have your booking form by this evening.
Warm Regards
The GloCell Team
Best regards,
Dear Rowan,
Thank you for providing us with your details - we have escalated your billing issue; the reference thereof is: ***4, a consultant will be contacting you shortly.
We have added your details the the list, you will have your booking form by this evening.
Warm Regards
The GloCell Team
Best regards,
Its been 24 hours and I have had not received a single response subsequent your response. kindly advise
Its been 24 hours and I have had not received a single response subsequent your response. kindly advise
Its 72 hours since I have had a response.... how long more before I flip???
Its 72 hours since I have had a response.... how long more before I flip???