JR
Jeetesh R
1 reviews | Active since May 2016
06 May 2016, 11:56
Billing issues
Firstly had a contract cancellation issue which took almost 2 months to fix, eventually moved to prepaid. I now receive a statement requesting a payment of R315 (April 2016). Received an SMS from Glocell on the 30.03.2016 stating that my contract has been cancelled & I will be switched to prepaid as off the 01.04.2016. On the 01.04.2016 I still received free minutes & data as per a contract. On the 08.04.2016 they then remove me from the network, note not switched to prepaid. On the 18.04.2016 the line was reinstated as a prepaid line. I have sent various emails to their customer support team explaining & requesting an account recon so that I can make a final payment. I refuse to pay the R315. CELL C catch a wake up!!! By using Glocell as a service provider you are losing many customers
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Glocell's replyOfficial
23 May 2016, 12:11Dear Jeetesh,
We are really sorry for the way you feel. We have forwarded your details to our support team to follow up on your matter. We have been receiving an influx of customer queries and we assure you that we will help you to resolve your matter; please bear with us during this time. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Best regards,
Glocell's reply23 May 2016, 12:11
Official
Dear Jeetesh,
We are really sorry for the way you feel. We have forwarded your details to our support team to follow up on your matter. We have been receiving an influx of customer queries and we assure you that we will help you to resolve your matter; please bear with us during this time. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Best regards,