ZL
Zulfah L
1 reviews | Active since Jul 2016
01 Jul 2016, 14:26
billing issue with no resolution
<p>I am so irritated and frustrated with the incompetency of the people at glocell. They have no respect for customer service and their turnaround gets changed to a longer period whenever you speak to a CA. Since 26/06/2016 no one has even tried resolving my incorrect billing issue, yet my bank account gets debited with no hesistation and I called endless times and spoke to several people: phakamile, brudy, lucy, now I am waiting for the supervisor Thabile Maseluko to give me a call back but from every other compliant seems like no one gets back to you - maybe if the media gets into this you guys will wake up and realise that customers are your core in your business and you should do a better job at retaining them. If this is not sorted out and my money refunded soon I will refer this to the credit ombudsman and Wendy Nola.</p>
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Replies (4)0
Replies (4)
Glocell's replyOfficial
06 Jul 2016, 08:25Dear Zulfah,
We are really sorry and we sincerely that you have not been assisted with your billing query since the 26th of June. We have notified our support team of your billing query that you have logged with the reference number ********** . We assure you that they will assist you with your matter and clarify any further concerns that you have.
Warm Regards,
GloCell
Best regards,
Glocell's reply06 Jul 2016, 08:25
Official
Dear Zulfah,
We are really sorry and we sincerely that you have not been assisted with your billing query since the 26th of June. We have notified our support team of your billing query that you have logged with the reference number ********** . We assure you that they will assist you with your matter and clarify any further concerns that you have.
Warm Regards,
GloCell
Best regards,
ZL
Zulfah L's updateReviewer Update
13 Jul 2016, 08:56It is almost into 3 weeks and still no feedbac****!!!!!!!!!!!!!!!!!!!!!!!!!! Pathetic!!! all words no actions and no customer service!!!
ZL
Zulfah L's update13 Jul 2016, 08:56
Reviewer Update
It is almost into 3 weeks and still no feedbac****!!!!!!!!!!!!!!!!!!!!!!!!!! Pathetic!!! all words no actions and no customer service!!!
ZL
Zulfah L's updateReviewer Update
14 Jul 2016, 09:10I have been disputing this amount and you guys still have the audacity to email an invoice!!!!!
Since the 26/06/2016, no one has given any feedback in regards to this….
- FIRSTLY I emailed customer support numerous times – NO FEEDBACK
- SECONDLY I have even complained on hello peter – I ONLY RECEIVED A COMMENT THAT
SOMEONE ELSE WILL CALL AND GUESS WHAT NO FEEDBACK
WHAT KIND OF BUSINESS DO YOU GUYS RUN?????? AND YOU HAVE NO SUPERVISORS ON DUTY FOR NIGHT SHIFT STAFF OR WAS THAT A LIE?? IN FACT IM STILL WAITING FOR THE SUPERVISOR THABILE TO CALL ME….
YOU CON CUSTOMERS WITH YOUR OFFERS BUT THERE IS NO GENUINE CUSTOMER SERVICE WITH NO CARE IN THE WORLD TO RESOLVE QUERIES, YOU JUST PASS THE BUC****
I WILL NOT BEEN PAYING THIS AMOUNT UNTIL MY BILL DISPUTE IS CORRECTED!!!!
ZL
Zulfah L's update14 Jul 2016, 09:10
Reviewer Update
I have been disputing this amount and you guys still have the audacity to email an invoice!!!!!
Since the 26/06/2016, no one has given any feedback in regards to this….
- FIRSTLY I emailed customer support numerous times – NO FEEDBACK
- SECONDLY I have even complained on hello peter – I ONLY RECEIVED A COMMENT THAT
SOMEONE ELSE WILL CALL AND GUESS WHAT NO FEEDBACK
WHAT KIND OF BUSINESS DO YOU GUYS RUN?????? AND YOU HAVE NO SUPERVISORS ON DUTY FOR NIGHT SHIFT STAFF OR WAS THAT A LIE?? IN FACT IM STILL WAITING FOR THE SUPERVISOR THABILE TO CALL ME….
YOU CON CUSTOMERS WITH YOUR OFFERS BUT THERE IS NO GENUINE CUSTOMER SERVICE WITH NO CARE IN THE WORLD TO RESOLVE QUERIES, YOU JUST PASS THE BUC****
I WILL NOT BEEN PAYING THIS AMOUNT UNTIL MY BILL DISPUTE IS CORRECTED!!!!
ZL
Zulfah L's updateReviewer Update
25 Jul 2016, 12:58i have officially sent you the telecommunications ombudsman!
ZL
Zulfah L's update25 Jul 2016, 12:58
Reviewer Update
i have officially sent you the telecommunications ombudsman!