Billing dispute

<p>To whom it may concern:</p> <p> </p> <p>I recently had the unpleasant experience dealing with Glocell.</p> <p>Firstly i was unaware and never informed that Glocell took over my Cell c data contract. No one ever contacted me not via email, sms or phone call. When i recieved my first debit from Glocell the amout was more than 4 times my usual instalment how is this possible? I then tried contacting Glocell numerous times via telephone that was a huge waste of airtime and my time. I am trying to sort this issue out as i dont want to be labled as a bad or slow payer as i am trying to settle this matter. I feel the call centre is VERY slack and i have not had a responce on any emails i have sent. If i was trying to avoid paying my account i would not be chasing them like i am to get the answers. I want answers and to put this issue to rest</p>