AB
Ashley B
1 reviews | Active since Aug 2012
10 Oct 2016, 14:00
Billing - DATA Usage Incorrect
<p>DATA Usage billed for cannot be correct! E.g. apparently downloaded more than 5GB at one time. However, no space on my phone to download even a small fraction of that? Cellphone (only device connected during this time) and Glocell's Modem both display downloads of only 1Gb for this period, while billed for much more than 10x that amount of Data? Also, contract should have been limited to only R50 extra data usage, but received bills for R11000 and R1800 for 2nd and 3rd months? However, never received copy of contract, even after requesting it several times soon after signing contract and long before receiving device (Modem) nearly 2 months later. I have tried numerous times and several contact numbers for Glocell, but am yet to speak to anyone. Signed debit order, but fortunately no deductions made as yet. Will not be paying anything until this is rectified. In meantime, will also be obtaining legal advice. (Account number 72- ********** )</p>
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Replies (8)0
Replies (8)
Glocell's replyOfficial
11 Oct 2016, 16:07Dear ash_man,
Please provide us with the cellp hone number in question.
Best regards,
Glocell's reply11 Oct 2016, 16:07
Official
Dear ash_man,
Please provide us with the cellp hone number in question.
Best regards,
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Ashley B's updateReviewer Update
11 Oct 2016, 17:37*** - Modem MF910
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Ashley B's update11 Oct 2016, 17:37
Reviewer Update
*** - Modem MF910
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Ashley B's updateReviewer Update
14 Oct 2016, 12:38Please note that cellphone number is for a MODEM - cannot receive msg's or calls (Also Modem has been switched off since receiving R11000 bill). Received another bill for R1800 thereafter. I can be contacted on: *** OR ***
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Ashley B's update14 Oct 2016, 12:38
Reviewer Update
Please note that cellphone number is for a MODEM - cannot receive msg's or calls (Also Modem has been switched off since receiving R11000 bill). Received another bill for R1800 thereafter. I can be contacted on: *** OR ***
Glocell's replyOfficial
14 Oct 2016, 15:18Thank you Sir. We have escalated your query and a consultant will be contacting you.
Best regards,
Glocell's reply14 Oct 2016, 15:18
Official
Thank you Sir. We have escalated your query and a consultant will be contacting you.
Best regards,
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Ashley B's updateReviewer Update
02 Nov 2016, 10:35Nearly 3 weeks later and still no one has contacted me?
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Ashley B's update02 Nov 2016, 10:35
Reviewer Update
Nearly 3 weeks later and still no one has contacted me?
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Ashley B's updateReviewer Update
07 Nov 2016, 13:27It's been a month! Can somone please contact me as promised? I would like to have this matter resolved ASAP.
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Ashley B's update07 Nov 2016, 13:27
Reviewer Update
It's been a month! Can somone please contact me as promised? I would like to have this matter resolved ASAP.
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Ashley B's updateReviewer Update
29 Nov 2016, 12:34More than 7 weeks later... Still waiting for someone to contact me???
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Ashley B's update29 Nov 2016, 12:34
Reviewer Update
More than 7 weeks later... Still waiting for someone to contact me???
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Ashley B's updateReviewer Update
04 Aug 2017, 12:33Nearly a YEAR later and still no one from GLOCELL has contacted me? Also, can still not get through to their Accounts department...
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Ashley B's update04 Aug 2017, 12:33
Reviewer Update
Nearly a YEAR later and still no one from GLOCELL has contacted me? Also, can still not get through to their Accounts department...