Billing & call voice recording - Pathetic service

<p>I took out a data contract with Glocell of R99 for 20 GB in March, I had called into Glocell in March<br />/April to setup a R50 limit for out of bundle matters and now my bill in July R620, how?</p> <p> </p> <p>On the 8th August 16, I was told I could listen to the call voice recording at a nearest Glocell outlet and today 15 August 16, I am told I cant get to hear my calls voice recording that Glocell recorded when each time I called ********** ?</p> <p> </p> <p>Glocell call centre managers are not available to speak to!</p> <p> </p> <p>I am not going to pay extra R470 because my call voice recording will be proof of the limit I had set!</p>