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Dayalan N

1 reviews | Active since Mar 2016

11 Sept 2017, 11:05

Billed incorrectly everymonth

This company is the worst to deal with...they got my id number from my first complaint and they still ask me to provide my cellphone number which I am querying...they are *********** and very useless when it comes to customer service

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Replies (5)
DN
Dayalan N's update13 Sept 2017, 07:50
Reviewer Update
In February this year I spoke to a useless manager by the name of Priya Narainsamy and I requested to speak to her senior and never received a call since then...i don't understand why you guys need my cell number when I have you my id number.. Patetic service.
Glocell
Glocell's reply13 Sept 2017, 10:33
Official

Good day Dayalan,

Thank you for your post.

We do apologise for the disgruntlement caused.

Unfortunately, we do require the mobile number in question, in order to assist you. Please take the time to provide us with the number by sending an email to ***.

Kind Regards,

The GloCell Team

Best regards,

DN
Dayalan N's update15 Sept 2017, 08:12
Reviewer Update
I don't understand why you need my contact number when I have you my id number and the contact number can be traced with my id number. This is my second complaint to u guys and I just emailed you my number as requested. Doubt this matter will get resolved or attended to with urgency
DN
Dayalan N's update17 Sept 2017, 22:45
Reviewer Update
Still no feedback after I was provided with an email address of where to send my number to...very poor service!!!
DN
Dayalan N's update20 Sept 2017, 08:26
Reviewer Update
I received feedback from Shevaugh via email which I found was very unprofessional and states on email it's for data charges. I agreed to have my account locked on R199 and nothing more... I am going on Facebook now to let the people know what a ******* u guys are. Patetic service ....