Billed incorrectly everymonth

Item: Glocell
Rating: 1
Author: Dayalan N

I had called into the call centre a fee months back and I spoke to a manager who billed me R199.00 for 1 month only. She is very rude and does not know how to deal with customers. After that 1 month I have been getting billed more then R199 and when I took out my contract the agreement was R199.00. I want my refund for all the months I was billed more and I want a senior manager to contact me today. This is unacceptable and I will not take another contract with u guys!!

Helpful (0)

Replies (1)

Glocell's replyOfficial

04 Sept 2017, 10:46

Good day Dayalan,

Thank you for your post.

Please accept our apologies for the lack of service you have experienced from the team, as well as for the inconvenience and frustration caused.

Please take the time to provide us with the mobile number in question, by responding to this message privately.

Kind Regards,

The GloCell Team

Best regards,

Glocell's reply04 Sept 2017, 10:46

Official

Good day Dayalan,

Thank you for your post.

Please accept our apologies for the lack of service you have experienced from the team, as well as for the inconvenience and frustration caused.

Please take the time to provide us with the mobile number in question, by responding to this message privately.

Kind Regards,

The GloCell Team

Best regards,

Billed incorrectly everymonth

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